Reset Your Password
How to reset your ThreoAI password - step-by-step instructions for recovering account access using the self-service password reset flow.
Overview
Section titled “Overview”If you have forgotten your ThreoAI password or need to change it for any reason, you can reset it yourself using the self-service password reset flow on the login page. This process sends a secure reset link to the email address associated with your ThreoAI account, allowing you to create a new password without needing to contact an administrator.
The entire process typically takes less than two minutes from start to finish.
Steps to Reset Your Password
Section titled “Steps to Reset Your Password”Step 1: Open the Forgot Password Page
Section titled “Step 1: Open the Forgot Password Page”Go to https://threo.synthreo.ai and click the Forgot Password? link located below the login form. This link appears underneath the password field and the Sign In button.
Step 2: Enter Your Email Address
Section titled “Step 2: Enter Your Email Address”On the password reset page, enter the email address that is registered with your ThreoAI account. This is the same email address you use to log in and the same address where you received your original account invitation. After entering your email, click the Reset Password button.
Note: You must enter the exact email address associated with your ThreoAI account. If you are unsure which email address was used to create your account, check your inbox for your original invitation email from noreply@synthreo.ai, or contact your organization’s ThreoAI administrator.
Step 3: Check Your Email
Section titled “Step 3: Check Your Email”Open your email inbox and look for a message with the subject line [Synthreo] Password Reset. The email is sent from noreply@synthreo.ai and contains a Continue to synthreo.ai button. Click this button to open the password reset page in your browser.
Important: The password reset link in the email is time-sensitive. Use it as soon as possible after receiving it. If the link has expired, return to the login page and start the process again by clicking Forgot Password? to request a new reset email.
Step 4: Create Your New Password
Section titled “Step 4: Create Your New Password”On the password reset page, enter your new password. As you type, a green prompt appears to confirm that your password meets the required security criteria (such as minimum length and character requirements). Make sure the green confirmation is visible before submitting.
Step 5: Confirm the Reset
Section titled “Step 5: Confirm the Reset”After submitting your new password, you will see a confirmation screen indicating that your password has been successfully reset. You will also receive a confirmation email from Synthreo verifying that your password was changed.
You can now return to https://threo.synthreo.ai and log in with your new password. If you have multi-factor authentication (MFA) enabled, you will also be prompted for a verification code after entering your password.
Didn’t Receive the Reset Email?
Section titled “Didn’t Receive the Reset Email?”If the password reset email does not arrive within a few minutes, try the following:
- Check your spam or junk folder. Emails from noreply@synthreo.ai may be filtered by your email provider. Look in spam, junk, promotions, or other filtered folders.
- Verify you entered the correct email address. The reset email is only sent to the address registered with your ThreoAI account. If you entered a different email address, no reset email will be sent (and no error message is displayed, for security reasons).
- Wait a few minutes and check again. Some corporate email systems may delay delivery of external messages. Allow up to five minutes before trying again.
- Request a new reset email. Return to the login page at https://threo.synthreo.ai, click Forgot Password?, and submit your email address again to trigger a fresh reset email.
- Ask your IT team to whitelist the sender. If your organization uses email filtering, request that
noreply@synthreo.aibe added to the allow list. - Contact your organization’s ThreoAI administrator if you continue to have trouble. Your administrator can verify your registered email address and assist with account recovery.
After Resetting Your Password
Section titled “After Resetting Your Password”Once your password has been reset, keep the following in mind:
- Your new password takes effect immediately. Any previously active sessions will be invalidated, and you will need to log in again using your new password.
- MFA is unchanged. Resetting your password does not affect your multi-factor authentication settings. You will still be prompted for a verification code on login if MFA is enabled.
- Update any saved passwords. If you use a password manager or have your ThreoAI password saved in your browser, update the stored password to match your new one.
Related
Section titled “Related”- Logging In - return to the login page after resetting your password
- Setting Up MFA - configure or change two-factor authentication on your account
- Profile Settings - manage your account information and security settings